Warranty Information

The Standard Warranty

JNH Saunas warrants the saunas to be free of defects in material and workmanship.

This warranty extends only to the original retail purchaser of the sauna and terminates upon transfer of ownership. It does not extend to use or installation for commercial or institutional purpose.

The sauna must be installed within one year of purchased date. Freight charges to and from the customer are the responsibility of the customer. This includes freight charges for parts shipped to enable the services of your sauna. This warranty is void if the sauna has been altered, misused, or abused. Such instances shall include operation or maintenance of the sauna different from the published instructions. The warranty extends only to the manufacturing defects and does not cover any damages resulting from mishandling of the product by the owner.

JNH Saunas will not be responsible for labour incurred by its authorized service agents per pre-established takes in removing, inspecting and reinstalling the warranty parts. JNH Saunas will not cover any labour costs attributable to disassembly and reassembly of the unit. JNH Saunas will not be responsible for labour costs of the routine maintenance, adjustments or alterations to the calibration of the electrical devices.

Any parts claimed to be defective must be shipped freight prepaid, to JNH Saunas. and the repaired or replaced product will be returned to the sender freight collect. When sent to JNH Saunas, the product must be accompanied by the sales receipt or other proof of purchase date, as well as the sender's name, mailing address (no PO BOX), daytime telephone number and any other information relating to the sender's claim. This warranty applies to products produced by after June 1, 2009.

JNH SAUNA LIMITED and manufacturer shall not be liable for the loss of use of the sauna or other incidental or consequential damages. Under no circumstances shall JNH SAUNA LIMITED and manufacturer or any of its representatives be held liable for injury to any persons or damages to any properties.

Copper Range

3 Year on wood structure
1 Year on heater, control and electrical components.

Silver Range

3 Year on wood structure
2 Year on heater, control and electrical components.

Gold Range

5 Year on wood structure
3 Year on heater, control and electrical components.

Outdoor Range

3 Year on wood structure
2 Year on heater, control and electrical components.

Conventional Range

3 Year on wood structure
1 Year on heater, control and electrical components.